Hi and welcome to the forum, to help assist you a bit further could you please tell us
1/ Is this your first withdrawal?
2/ Have you completed verification?
3/ Which payment method did you use please?
I am sorry to hear about the situation and I am not entirely sure what the best course of action would be.
To answer the question above in red : Yes that is what should happen in terms of KYC process should be carried out before depositing, however 90% of casinos have not adopted this strategy...
Hi there. I've edited your title hope you don't mind.
We'll need a bit more information to help. So have they refused the withdrawal altogether or are they just saying they can't pay it to your Neteller account?
I personally don't think you'll have a problem with Betway.
By the 30% wagering rule what exactly do you mean?
If you deposited and played with your own money and there was absolutely no bonus involved and your balance was zero before you deposited so no previous bonus would still be active...
Sorry Betfox but they haven't picked a discrepancy here... it's definitely against the rules to make a deposit using somebody elses account, it will be stated clearly in the terms and conditions so you don't really have a chance of seeing that money. I feel so bad for you :(
I admit it is a cop...