Ladbrokes how long to collect winnings?

I am wondering if there is anyone else in the same position like me. Or if anyone could provide a reliable advise.
I tried to withdraw a low 4 fig amount and I find myself in a situation where Ladbrokes keeps asking me for the same documents again and again. I tried with the best cameras I could possibly find but again they do not accept my photos. On top of that their Customer Service is one of the slowest I could ever imagine as it might take them a week before rejecting my documents. Needless to say my account is legit.
Is there any way I could speed up this process? A fast lane maybe? Or any trick to make them answer faster and in the end accept my documents? I am afraid If they continue like this it will take me 2 months to collect my winnings.
I would appreciate any answer. Thank you very much in advance.
 
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