betfairexchange
Newbie
I would like to share a recent story with Ladbrokes, wondering what people would do in my shoes.
I had a very old Ladbrokes account used for casino purposes and some sporadic betting. When I started using exchanges I stopped using that account for some years. I always keep in a separate page (not online) my usernames, passwords and security questions for all the accounts that I have. So the time came once again to use the Ladbrokes account after seeing a very good value bet in the alert service that I use. I login to my account only to see that was not possible. My credentials were rejected. So I started the process to receive a new password. Ladbrokes asked me for my documents once again, even though my account was verified and active for quite some years. Sending documents is a painful situation that takes time. But I can understand companies wishing to recheck clients. Maybe it is a prerequisite from the regulator to do an annual KYC to clients which is happening with banks too. Anyway, what I wanted to say is that exchanging emails with them is like speaking to morons. I send all the documents they requested and I was trying to login to my Ladbrokes account every day, and then boom, an email from them telling me more or less that my documents are not real and I need to resend them. Surprisingly, these are the documents I sent to almost all bookmakers and they all accepted them, business as usual.
What I am now thinking is that it is a common tactic in bookmakers to delay players request for no reason. I find it absurd to need a week's exchange of emails just to receive a new password. And I m not even done yet.
I had a very old Ladbrokes account used for casino purposes and some sporadic betting. When I started using exchanges I stopped using that account for some years. I always keep in a separate page (not online) my usernames, passwords and security questions for all the accounts that I have. So the time came once again to use the Ladbrokes account after seeing a very good value bet in the alert service that I use. I login to my account only to see that was not possible. My credentials were rejected. So I started the process to receive a new password. Ladbrokes asked me for my documents once again, even though my account was verified and active for quite some years. Sending documents is a painful situation that takes time. But I can understand companies wishing to recheck clients. Maybe it is a prerequisite from the regulator to do an annual KYC to clients which is happening with banks too. Anyway, what I wanted to say is that exchanging emails with them is like speaking to morons. I send all the documents they requested and I was trying to login to my Ladbrokes account every day, and then boom, an email from them telling me more or less that my documents are not real and I need to resend them. Surprisingly, these are the documents I sent to almost all bookmakers and they all accepted them, business as usual.
What I am now thinking is that it is a common tactic in bookmakers to delay players request for no reason. I find it absurd to need a week's exchange of emails just to receive a new password. And I m not even done yet.