Hello everyone,
I am here tell you a story about my casinofriday experience. My dad who is 74 years old. With joy and excitement he came into contact with this casino and since this was his first experience of online gambling it was at first a little strange. However at some moment he suddenly won around 1275 euro from the Gonzo Quest megaways slot. He still had to wager it ( for a few weeks) which he did succesfully and with excitement he tried to withdraw around 800 euro. However, it did not work ( he got an error “invalid amount”). He was also not very fast and experienced with websites and computers. So then he decided to ask me ( his son) for advice ( I also have an account on casinofriday but live on another home adress). I offered to look into this so he gave me his logindetails and i logged into his account very briefly with my phone...to see if i can request the withdrawl to his bankaccount. It worked and the withdrawl was pending. I had no idea what i did wrong and i was also not aware that i was breaking some terms.
Anyway the result if this unintentional ask for help has my dad losing almost 1200 euro of real cash funds and both our accounts blocked. This made me very saddened since i was in no way planning to commit a fraud. As a result of this situation my innocent dad lost alot of money. We tried to complain to the casino and ask for an explanation. They said we broke the terms of the casino.
“ §16.6 A Bonus is only valid once per Account/household/IP address/device. Unless stated otherwise, you must deposit at least 20 € or currency equivalent and play 20 € or currency equivalent in order to qualify for a Deposit Bonus. The decision is final and unfortunately there is not way to open your account.”
Honestly, they expect us to read 15 pages of tiny term letters before playing at the casino? And why no warning at first?
They also said “management made the decision and it is final. We both feel terribly. I feel guilty just by unintentionally trying to help. I should have visited my dad and helped on his computer..that was my fault but because of coronarestrictions we dont do visits often. So still i find the punishment very harsch. My dad in my opinion is completely innocent and he feeling robbed/cheated/broken.
So why i am writing this? Just to share you my story. Maybe if anyone has any ideas/tips what things still can be done...i would welcome that. Any opinion is welcome too.
I am here tell you a story about my casinofriday experience. My dad who is 74 years old. With joy and excitement he came into contact with this casino and since this was his first experience of online gambling it was at first a little strange. However at some moment he suddenly won around 1275 euro from the Gonzo Quest megaways slot. He still had to wager it ( for a few weeks) which he did succesfully and with excitement he tried to withdraw around 800 euro. However, it did not work ( he got an error “invalid amount”). He was also not very fast and experienced with websites and computers. So then he decided to ask me ( his son) for advice ( I also have an account on casinofriday but live on another home adress). I offered to look into this so he gave me his logindetails and i logged into his account very briefly with my phone...to see if i can request the withdrawl to his bankaccount. It worked and the withdrawl was pending. I had no idea what i did wrong and i was also not aware that i was breaking some terms.
Anyway the result if this unintentional ask for help has my dad losing almost 1200 euro of real cash funds and both our accounts blocked. This made me very saddened since i was in no way planning to commit a fraud. As a result of this situation my innocent dad lost alot of money. We tried to complain to the casino and ask for an explanation. They said we broke the terms of the casino.
“ §16.6 A Bonus is only valid once per Account/household/IP address/device. Unless stated otherwise, you must deposit at least 20 € or currency equivalent and play 20 € or currency equivalent in order to qualify for a Deposit Bonus. The decision is final and unfortunately there is not way to open your account.”
Honestly, they expect us to read 15 pages of tiny term letters before playing at the casino? And why no warning at first?
They also said “management made the decision and it is final. We both feel terribly. I feel guilty just by unintentionally trying to help. I should have visited my dad and helped on his computer..that was my fault but because of coronarestrictions we dont do visits often. So still i find the punishment very harsch. My dad in my opinion is completely innocent and he feeling robbed/cheated/broken.
So why i am writing this? Just to share you my story. Maybe if anyone has any ideas/tips what things still can be done...i would welcome that. Any opinion is welcome too.