I made a withdrawal of £3.9k with Betway on the 4th April. The system said it was paid on the 5th but then customer service said there's a slight delay from payment processor so much so i'll receive the winnings on the 6th, which didn't happen.
I have been chasing this up every day to be told the same thing, there's a delay with the payment processor. Today on the other hand, customer support have said "I have had a look and withdrawals are still being processed." meaning what i was previously told wasn't true.
What's an acceptable amount of time to wait with these kinds of excuses before i open a complaint? I'm not the only one with problems, people on Trustpilot are saying exactly the same thing, still nothing received after 10+ days. Surely it cannot take that long for the payment processor to confirm what's going on? or that the payment processor has some serious problems...
I have been chasing this up every day to be told the same thing, there's a delay with the payment processor. Today on the other hand, customer support have said "I have had a look and withdrawals are still being processed." meaning what i was previously told wasn't true.
What's an acceptable amount of time to wait with these kinds of excuses before i open a complaint? I'm not the only one with problems, people on Trustpilot are saying exactly the same thing, still nothing received after 10+ days. Surely it cannot take that long for the payment processor to confirm what's going on? or that the payment processor has some serious problems...