Advice please - I got the dreaded SOW request

tony

Full Member
Hi Everyone

Just looking for a bit of quick advice please.

I've been playing at Jungle Spins for around 8 months or so now with no issues at all, always quick to payout and never bothered me for SOW....until last week when I got the dreaded SOW request.

I never give out my personal banking details etc so I always just politely close my account and move on. However, at the time of their SOW request I had four unpaid withdrawals of £266.00, £104.00, £85.00 and £90.00 making a total of £545.00 plus £3.36 left in the account making a total owed to me of £548.36.

They do have a UKGC licence so I assumed that if I close my account, under UKGC rules they must return any funds held by them to the player on account closeuer. Unless of course they suspect fowl play such as money laundering.

I am not a money launderer, just a regular player and my account activity and style of play should refelct that.

They hadn't replied to the two emails I sent them last week so I've just been on live chat and closed the account there. The customer services lady I 'chatted' with says she has now closed my account but I have to submit the SOW before they can release my winnings. I tried to explain to her that this is nonsense as my refusual to submit a SOW is the reason I have closed the account in the first place so why would I do one now?!

She says she is going to pass it on to the 'financial team' and they will email me.....I'll wait and see on that one......such a shame to have this experience after really enjoying my time there with no issues.

If I dont' get paid in say a week for arguments sake do you think I should open a PAB?

Any advice will be greatfully recevied

Many thanks
 
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