Online gambling site Betfair Australia has been ordered to repay $150,000 to a problem gambler after failing to identify his “red-flag” betting behaviour, in what is considered a landmark verdict regarding the responsibilities of digital gambling providers.
The complainant, a heavy-spending customer, in February this year requested that Betfair cash out $150,000 from his Betfair account and deposit it into his bank account. But a few hours later, and in a “desperate mindset” after losing a total of $190,000 in a short period of time, the gambler requested that Betfair reverse the transaction and put the money back into his betting account.
The complainant, a heavy-spending customer, in February this year requested that Betfair cash out $150,000 from his Betfair account and deposit it into his bank account. But a few hours later, and in a “desperate mindset” after losing a total of $190,000 in a short period of time, the gambler requested that Betfair reverse the transaction and put the money back into his betting account.