Not been on in a while. Wanted to run this one past CM for your take on it, not involving me but someone I know.
Anyway. Person opens account at Betfred on the 10th of November. Plays and makes a withdrawal in the first few days. Everything fine, fully verified and money received. Then on the 18th hits a decent win and withdraws £1500. On the 19th withdraws an additional £500.
On the 21st the withdrawal of £500 is received. The person then checks to see why they havent got the £1500 and the account is "locked". Emails Betfred...they take til today to respond. The response..."breach of an SE agreement so the account is closed and Betfred accepts no liability for anything that occurs gambling in SE period".
The person took a 1 year exclusion from Betfred over Jan this year due to crap betting odds and didnt really know better. Anyway, fair enough, account closed...but no other money is coming. So many questions.
1. Why was the person allowed to open an account. Only difference in details was on email add.
2. Why did Betfred not pay the 1st withdrawal and allowed the withdrawal the day after go through?Both have 48 hour pending period as well.
3. Where does the player stand in getting the £1500? The solution would either be to return deposits or to pay the account balance and close the account. Nothing has happened there.
4. The same person was allowed to open an account AFTER all this had happened on Oddsking and again no SE detected.
Think it's a comedy of errors to be fair and I definitely dont think Betfred are being fair at all here.
Anyway. Person opens account at Betfred on the 10th of November. Plays and makes a withdrawal in the first few days. Everything fine, fully verified and money received. Then on the 18th hits a decent win and withdraws £1500. On the 19th withdraws an additional £500.
On the 21st the withdrawal of £500 is received. The person then checks to see why they havent got the £1500 and the account is "locked". Emails Betfred...they take til today to respond. The response..."breach of an SE agreement so the account is closed and Betfred accepts no liability for anything that occurs gambling in SE period".
The person took a 1 year exclusion from Betfred over Jan this year due to crap betting odds and didnt really know better. Anyway, fair enough, account closed...but no other money is coming. So many questions.
1. Why was the person allowed to open an account. Only difference in details was on email add.
2. Why did Betfred not pay the 1st withdrawal and allowed the withdrawal the day after go through?Both have 48 hour pending period as well.
3. Where does the player stand in getting the £1500? The solution would either be to return deposits or to pay the account balance and close the account. Nothing has happened there.
4. The same person was allowed to open an account AFTER all this had happened on Oddsking and again no SE detected.
Think it's a comedy of errors to be fair and I definitely dont think Betfred are being fair at all here.
