Respected sir,
I registered 1xbet bet and made 2000GBP deposit. after that i made totally 5 bets in NHL total under/over market.
Those 5 bets are won. so my total balance 3977.34GBP.
I requested 1000GBP withdraw, They rejected my withdrawal and blocked my account.
Then they asked to provided the documents for verification.
First they ask passport, then i sent my passport for verification.
After that they asked my neteller screenshot. i sent it too.
Then they asked again Utility bill, i sent this one also.
I said to him i can accept any type verification. But they won't accept.
But they don't wish to re-open my account. They try to theft my all money. include my deposit.
they replied my like this:
*****************************************************
Dear user
You have registered several accounts on our website
You have violated the rules
Terms and Conditions of 1xbet. General provisions. P 34. Every registered customer can have only one account. The administration of the company reserves the right to request from the client the specified data (passport, residence registration) and to pass the video conference, using the video-chat of the personal account. Registered client can not re-register as a new customer (under a new name, a new email address, etc.). In case of violation of this rule, the administration reserves the right to block such account (re-registered) at the time of trial (up to 2 months) and in the case of confirmation of re-registration to cancel all bets on this account (winning). Upon of the client’s request the BC Administration can make an individual exception.
Withdrawal of funds is blocked.
Please, don't duplicate your mails. This is the final decision and won't be subject to review
Respectfully
1xBet
*******************************************************
I don't have any other account, even in my family members.
This is my new computer. and also new net connection.
But they said am registered multi account.
i chat with them and i sent many emails. But they don't wish to solve my problem.
I have all proof about my 1xbet account. i record full account history. If you need any more information and proof i can provide you sir.
They looks like a trusted website. But they not provide a good service.
They try to cheat me.
Please try to take request seriously and please process my complaint as soon as possible.
Please help me sir.
I registered 1xbet bet and made 2000GBP deposit. after that i made totally 5 bets in NHL total under/over market.
Those 5 bets are won. so my total balance 3977.34GBP.
I requested 1000GBP withdraw, They rejected my withdrawal and blocked my account.
Then they asked to provided the documents for verification.
First they ask passport, then i sent my passport for verification.
After that they asked my neteller screenshot. i sent it too.
Then they asked again Utility bill, i sent this one also.
I said to him i can accept any type verification. But they won't accept.
But they don't wish to re-open my account. They try to theft my all money. include my deposit.
they replied my like this:
*****************************************************
Dear user
You have registered several accounts on our website
You have violated the rules
Terms and Conditions of 1xbet. General provisions. P 34. Every registered customer can have only one account. The administration of the company reserves the right to request from the client the specified data (passport, residence registration) and to pass the video conference, using the video-chat of the personal account. Registered client can not re-register as a new customer (under a new name, a new email address, etc.). In case of violation of this rule, the administration reserves the right to block such account (re-registered) at the time of trial (up to 2 months) and in the case of confirmation of re-registration to cancel all bets on this account (winning). Upon of the client’s request the BC Administration can make an individual exception.
Withdrawal of funds is blocked.
Please, don't duplicate your mails. This is the final decision and won't be subject to review
Respectfully
1xBet
*******************************************************
I don't have any other account, even in my family members.
This is my new computer. and also new net connection.
But they said am registered multi account.
i chat with them and i sent many emails. But they don't wish to solve my problem.
I have all proof about my 1xbet account. i record full account history. If you need any more information and proof i can provide you sir.
They looks like a trusted website. But they not provide a good service.
They try to cheat me.
Please try to take request seriously and please process my complaint as soon as possible.
Please help me sir.