I have been playing on Bitstarz Casino for over a year now. I would read thread after thread about how they are no good, cheat the players, etc. But i had very little issues with them up until recently. Now none of this may be a big deal to some, but to me its an issue, and i wish to warn the people out there that this is happening.
When dealing with customer support they can read your chat messages even if you do not send them out. So they can read what you type in there no matter if you send the message or not. I was speaking to the support team, during the conversation i start typing a comment that involved the word 50%, but i deleted the comment and never sent this message to the support team. The support then brings up asking about the 50% comment. Some how he knew what i typed and i didnt ever send it. Look at the pictures and chat script below for a better understanding. To me this is a total invasion of privacy. No where do they say this can happen. To me this seems very very wrong. I think if they would do something sneaky like this then there is no limit to the underhand things they will do. I will post the chat script below and pictures also. Take what you want from this.
Also, bitstarz is promoting games that they know and admit do not work. Bitstarz has a couple promotions during the week involving free spins. Yes i understand they are giving me freespins and yes i am grateful for this. But when you are advertising a promotion on your website for free spins, yet the freespins they are giving out are too a game that isnt currently working, There is something wrong with that. The chat logs below show the support team admitting yes they know its a broken game but they are still giving out the promotion free spins for it. They are advertising freespins to bring in new players, yet the freespins they are giving out are worthless because you cant play the game. False advertising. I feel cheated as a player, not getting the promotion which is advertised on the website. If you dont want to give out freespins that is fine, but DO NOT advertise freespins and give out something worthless and broken.
Again, all of this may not be a big deal, some of you may not care at all. But i felt the need to show and prove that bitstarz casino is cheating the players, invading your privacy and false advertising. Take all of this as you will. I am welcome to speak to any bitstarz representative involving this matter for clarification and to right the wrongs that they are committing.
Chat transcript
James Fri, 12/22/17 04:11:34 am America/Chicago
Hello. How may I help you?
ME 04:11:34 am
James my great 88 game isn't working. It says network error every time it loads
It did this last week to
I brought it up with Mike and he said he would bring it up to technical support
I can see nothing has been done about this
Rather annoying
James 04:13:35 am
the game provider is still looking into the case for you
these things unfortunately can take some time
ME 04:13:54 am
It takes more then a week??
I don't understand
James 04:14:40 am
it seems to be a general issue
you are not the only effected player
they are looking into the matter, we cannot control how long that takes
ME 04:15:22 am
If it's a general issue why do you give out free spins for a broken game for the loyalty bonus
That's kinda messed up
James 04:15:49 am
because it has effected some players some of the time
ME 04:15:55 am
Still
***THIS IS WHERE I TYPED THE COMMENT INVOLVING THE WORD 50% BUT THEN DELETED IT WITHOUT SENDING***
James 04:15:57 am
it is not that the game does not wok
*work
it has happened to a few players some of the time
i am not sure where you got 50% from? Gebneral just means not necessarily an indivual error
they are working on it as best as they can
ME 04:17:09 am
I didn't say 59%
James 04:17:23 am
of course when we have an answer we will inform you right away
ME 04:17:25 am
I never sent that mesaage
How did you know I said 50% if I never sent that mesaage
James 04:20:55 am
because you were beginning to type it so from our end it kind of works like predictive text
When dealing with customer support they can read your chat messages even if you do not send them out. So they can read what you type in there no matter if you send the message or not. I was speaking to the support team, during the conversation i start typing a comment that involved the word 50%, but i deleted the comment and never sent this message to the support team. The support then brings up asking about the 50% comment. Some how he knew what i typed and i didnt ever send it. Look at the pictures and chat script below for a better understanding. To me this is a total invasion of privacy. No where do they say this can happen. To me this seems very very wrong. I think if they would do something sneaky like this then there is no limit to the underhand things they will do. I will post the chat script below and pictures also. Take what you want from this.
Also, bitstarz is promoting games that they know and admit do not work. Bitstarz has a couple promotions during the week involving free spins. Yes i understand they are giving me freespins and yes i am grateful for this. But when you are advertising a promotion on your website for free spins, yet the freespins they are giving out are too a game that isnt currently working, There is something wrong with that. The chat logs below show the support team admitting yes they know its a broken game but they are still giving out the promotion free spins for it. They are advertising freespins to bring in new players, yet the freespins they are giving out are worthless because you cant play the game. False advertising. I feel cheated as a player, not getting the promotion which is advertised on the website. If you dont want to give out freespins that is fine, but DO NOT advertise freespins and give out something worthless and broken.
Again, all of this may not be a big deal, some of you may not care at all. But i felt the need to show and prove that bitstarz casino is cheating the players, invading your privacy and false advertising. Take all of this as you will. I am welcome to speak to any bitstarz representative involving this matter for clarification and to right the wrongs that they are committing.
Chat transcript
James Fri, 12/22/17 04:11:34 am America/Chicago
Hello. How may I help you?
ME 04:11:34 am
James my great 88 game isn't working. It says network error every time it loads
It did this last week to
I brought it up with Mike and he said he would bring it up to technical support
I can see nothing has been done about this
Rather annoying
James 04:13:35 am
the game provider is still looking into the case for you
these things unfortunately can take some time
ME 04:13:54 am
It takes more then a week??
I don't understand
James 04:14:40 am
it seems to be a general issue
you are not the only effected player
they are looking into the matter, we cannot control how long that takes
ME 04:15:22 am
If it's a general issue why do you give out free spins for a broken game for the loyalty bonus
That's kinda messed up
James 04:15:49 am
because it has effected some players some of the time
ME 04:15:55 am
Still
***THIS IS WHERE I TYPED THE COMMENT INVOLVING THE WORD 50% BUT THEN DELETED IT WITHOUT SENDING***
James 04:15:57 am
it is not that the game does not wok
*work
it has happened to a few players some of the time
i am not sure where you got 50% from? Gebneral just means not necessarily an indivual error
they are working on it as best as they can
ME 04:17:09 am
I didn't say 59%
James 04:17:23 am
of course when we have an answer we will inform you right away
ME 04:17:25 am
I never sent that mesaage
How did you know I said 50% if I never sent that mesaage
James 04:20:55 am
because you were beginning to type it so from our end it kind of works like predictive text