Good day,
I did send this email to [email protected] . I do believe it contains enough info what happend.
"Good Day,
So I have been using this account for a very long time. Based on my
emails From the 5 of April - Almost 3 Months.
I have lost a huge amount of money (Well of me), around 0.75 BTC if
not more/less.
I recently won a bit but it was minimal (minimal against 0.75 BTC). I
have made multiple withdraws and deposits and only now it was pointed
out that it is against your policy. It seems as if it was fine for me
to deposit but not withdraw.
I was asked to verify my account (Like I said 3 months later) and boom
account is locked and money is seized.
This is very, very unfair. Someone on your online chat - Adam - told
me it is against your policy. I did know that. This was never brought
to my attention. The closest was when I made a card transaction and
they said I can use the card because it is bind to a different
account.
It was never brought to my attention what the repercussions will be. I
understand that I was violating your policy without me knowing.
I will then request to make a fair judgement on this. Maybe if we can
rectify all of this.
I know it's a hard scenario because I would not have spent 0.75 BTC if
I knew it could be seized. I mean what could I have gained knowing
this and continuing...
Please let me know what we can do about this. If it must go further so
well be it but I am open to communication and a fair conclusion.
Also please send me the evidence of which the security team has.
My Account (email): [email protected]
My Account (username): ACuT3
Please note that the 0.75 I mention is a ballpark figure but I believe
it is close.
An Adam & A Jake helped tried to help me.
I will also like to speak to someone, via any platform, that is in a
position to help me.
I look forward to your reply.
Kind Regards
Luane"
I tried making a withdraw, I make a huge amount of transactions, and they requested me to verify my account - which I did.
I have not received an email as they said I should but the support on there platform sent me this:
"Hi,
I hate to bear the bad news but your account has been found to be duplicated meaning that you have violated our terms and conditions by having more than 1 account registered with Bitstarz. Such checks are standard procedure at Bitstarz whenever we receive cash outs that are higher than a certain amount.
Your account will remain closed permanently and your balance seized in full.
You were warned about this as you had a Self Excluded account and the period needed to be seen through and couldnt make new accounts to bypass it
Please note that creating duplicated account in our casino is strictly against our policy. You can read more about the terms that you have accepted when you have signed up at bitstarz.com .
From terms and conditions - Terms & Conditions:
3.1.2 You are allowed to have only one Member Account. Only one Account for each household is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at [email protected]. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
Thank you for your cooperation.
Best Regards
Jake
Support Hero"
Please let me know what you think.
Kind Regards
Luane
I did send this email to [email protected] . I do believe it contains enough info what happend.
"Good Day,
So I have been using this account for a very long time. Based on my
emails From the 5 of April - Almost 3 Months.
I have lost a huge amount of money (Well of me), around 0.75 BTC if
not more/less.
I recently won a bit but it was minimal (minimal against 0.75 BTC). I
have made multiple withdraws and deposits and only now it was pointed
out that it is against your policy. It seems as if it was fine for me
to deposit but not withdraw.
I was asked to verify my account (Like I said 3 months later) and boom
account is locked and money is seized.
This is very, very unfair. Someone on your online chat - Adam - told
me it is against your policy. I did know that. This was never brought
to my attention. The closest was when I made a card transaction and
they said I can use the card because it is bind to a different
account.
It was never brought to my attention what the repercussions will be. I
understand that I was violating your policy without me knowing.
I will then request to make a fair judgement on this. Maybe if we can
rectify all of this.
I know it's a hard scenario because I would not have spent 0.75 BTC if
I knew it could be seized. I mean what could I have gained knowing
this and continuing...
Please let me know what we can do about this. If it must go further so
well be it but I am open to communication and a fair conclusion.
Also please send me the evidence of which the security team has.
My Account (email): [email protected]
My Account (username): ACuT3
Please note that the 0.75 I mention is a ballpark figure but I believe
it is close.
An Adam & A Jake helped tried to help me.
I will also like to speak to someone, via any platform, that is in a
position to help me.
I look forward to your reply.
Kind Regards
Luane"
I tried making a withdraw, I make a huge amount of transactions, and they requested me to verify my account - which I did.
I have not received an email as they said I should but the support on there platform sent me this:
"Hi,
I hate to bear the bad news but your account has been found to be duplicated meaning that you have violated our terms and conditions by having more than 1 account registered with Bitstarz. Such checks are standard procedure at Bitstarz whenever we receive cash outs that are higher than a certain amount.
Your account will remain closed permanently and your balance seized in full.
You were warned about this as you had a Self Excluded account and the period needed to be seen through and couldnt make new accounts to bypass it
Please note that creating duplicated account in our casino is strictly against our policy. You can read more about the terms that you have accepted when you have signed up at bitstarz.com .
From terms and conditions - Terms & Conditions:
3.1.2 You are allowed to have only one Member Account. Only one Account for each household is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at [email protected]. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
Thank you for your cooperation.
Best Regards
Jake
Support Hero"
Please let me know what you think.
Kind Regards
Luane
