Hi there,
To give our side of the story.
Upon processing your withdrawal we discovered that you have 3 accounts in total that has been opened not just from the same IP, but from the same browser, which goes against the terms and conditions of the site. We're not just talking about opening accounts, but they all have activity on them in terms of bonus uptake and deposits. This breaches the following rule of the site:
3.1.2
You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at
[email protected]. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
Furthermore, you also admitted to entering fake details to your member account to the live chat agent upon us making a KYC on your account which we have proof of here:
2017-08-17_1532
This is breaching the following term:
4.1.4
All information that You provide to Bitstarz.com during the term of validity of this agreement is true, complete, and correct, and that You shall immediately notify Bitstarz.com of any change of such information.
If you wish to dispute this, please state your side of the argument.
Kind Regards,
BitStarz
