Got to say I have never been so badly treated by a supposedly reputable casino.
As posted a while back, I applied for Black card status(vip), was accepted pending sending a bank statement,which i did,
the following day my deposits were suspended.
Online chat said my account was being reviewed, that was 19 days ago, no explaination or response and still cant deposit.
Sent an email saying I was not happy which was ignored.I totally refuse to waste my time waiting to get into chat or trying
for 30 mins on the phone to speak to them in person,As they have no active rep here I cant go down that route.
You might say they were not happy with my financial situation and affordability status but Mecca who have the same
bank statement have just elevated me to to Royal VIP status so I think its simply down to incompetence and apathy
on Grosvenors part.I still get all the offers from them but cant take advantage of them.I am just going to hang in there
and see if they do ever realise I am effectively still suspended.
It has happenned before, the blockage took 21 days to sort out and that was only through chasing them every day, wont be
doing that this time,
As posted a while back, I applied for Black card status(vip), was accepted pending sending a bank statement,which i did,
the following day my deposits were suspended.
Online chat said my account was being reviewed, that was 19 days ago, no explaination or response and still cant deposit.
Sent an email saying I was not happy which was ignored.I totally refuse to waste my time waiting to get into chat or trying
for 30 mins on the phone to speak to them in person,As they have no active rep here I cant go down that route.
You might say they were not happy with my financial situation and affordability status but Mecca who have the same
bank statement have just elevated me to to Royal VIP status so I think its simply down to incompetence and apathy
on Grosvenors part.I still get all the offers from them but cant take advantage of them.I am just going to hang in there
and see if they do ever realise I am effectively still suspended.
It has happenned before, the blockage took 21 days to sort out and that was only through chasing them every day, wont be
doing that this time,