help and advise needed spinrider

elitesportsbook

Jr. Member
goodevening everybody,

i have a problem.
the casino confiscated about 11.500 euros.
for one mistake that i made in early stage on a ELK studio game.

i think it was in the first 5-10 spins that i deposited i deposit 1100 euro got 2200 bonus played with 3300 euro balance.
when i try to change bet i click on the right arrow and brings me to a spin of 20 euro spin and no wins from that spin was made. it spinned and i found out.
immidiately after that happen i went to live chat.
the support told me he will make a note and told me to continue.
i clearly asked if it will bring my wagering in danger i better could stop right away instead of continuing
they told me to continue.

now i made the full ride to the end and got lucky and got a 11.500 euro balance.
i made withdraw of totalling 5k and remaining i still played.

then my withdraw got in pending since 9th of june.
and been several times to chat asking why it is not processed.
they told me there was a review on my account.

tonight i got an email told me i broke a clause max bet.
the funds are confiscated becos of that.
now i been to chat and send them also an email explained what happened!

my account is verified. and i played their network for years and i know their max bet rule.

it was pure unknowingly and accidental bet.
which i let the support know about my mistake.

what u think the casino should do in this case?
should they pay me?

they told me to continue if i had lost they had my money anyway.
if i won like i did now they confiscate. doesnt it mean they got a freeride till the end!!

i dont think its fair. if it is a fair casino it should pay me!!

all advise are welcome and thanks in advance!

(the live chat comfirmed the note that was made in my account and sent the accounts team for a dispute... i will give update from the outcome)
 
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