32redsport
Jr. Member
I took a bonus with Hyper and was following the rules on maximum bets.Went to play Diamond Mine All Action and thought i was opening the game when in fact i was 'buying' a number of freespins.It never crossed my mind that i was doing this as i am fully aware that the buying of features is now outlawed for UK players.It meant that my stake for this was £20,well in excess of the £5 permitted maximum when playing with a bonus.
I played out the freespins which ironically returned a £65 profit on my £20 stake. Before placing any other bets, i contacted Hyper to let them know what had happened.They have come back saying the bonus is no longer valid and that my existing balance of £322 can only been used for entertainment purposes.
Whilst i accept i broke the bonus terms i believe a much fairer solution would have been to have voided the winnings from this particular spin and adjusted my balance accordingly.Also how is it that this situation can arise in the first place bearing in mind the ban on buying features Is it also not possible to incorporate something into the software to warn a player if they are attempting to place a bet higher than the maximum allowed.
I played out the freespins which ironically returned a £65 profit on my £20 stake. Before placing any other bets, i contacted Hyper to let them know what had happened.They have come back saying the bonus is no longer valid and that my existing balance of £322 can only been used for entertainment purposes.
Whilst i accept i broke the bonus terms i believe a much fairer solution would have been to have voided the winnings from this particular spin and adjusted my balance accordingly.Also how is it that this situation can arise in the first place bearing in mind the ban on buying features Is it also not possible to incorporate something into the software to warn a player if they are attempting to place a bet higher than the maximum allowed.