liveroulette
Jr. Member
Well let me preface this by saying anything that I state here I, or am happy for any agent or rep from the virgin games brand to, can back up with chat transcripts and emails.
So, I jump on Virgin chat and ask the agent could I be considered for a £10 gesture bonus and was not simply refused but along with it came several questions which can leave no doubt as to the implied assertion: Obvious, I have issues with gambling! They may as well have just called me an out of control addict.
This agent then informed me she was locking not just my Virgin Games acct, but my Monopoly acct, too.
Just today I've had another email saying they by no means intend to keep them locked and will be reopened and all I need do is speak first to their social responsibility team. In other words, allow them to interrogate me (I am told that I have to answer some questions) via Tel. and my accts pwill be unlocked. To to say I am offended is an absolute understatement and I don't want Accounts reopened. I will never let them insult me like that again just because I asked for A tenner gesture bonus.
Much appreciated, A
A decade I've been with virgin, and no issue before with this Brand, nor any other for that matter. Virgin did not intercede when I was depositing my own money and playing, there was no hint of a concern. My accts were suspended and my play questioned only after I reqested a gesture cred.
Agent Grace in chat admitted after ten mins of back and Forth that, indeed, she can credit And/Or give bonuses after initially denying she was able to say she can & does do, but at her discression. Naturally, I asked in that case then, she is just choosing not to give me the tenner as the gesture, no? She answered me saying, and I quote: "Yes, you are Correct, I am."
I emailed Carly D after she claimed I'd failed to pass security, The unchanged transcript is below:
"Yes Carly, it's me. Can you now please answer my question instead of insinuating I have a compulsive gambling disorder. That's very offensive Carly to imply simply because a loyal customer has requested a bonus?" (End of email).
I did attempt to communicate wifh several agents from Hayden to Paul & Carly, the last of which claimed I had failed to pass security not Once, not twice even, but three times! In doing this it served to allow her to justify why it was she refused to even talk to me, citing instead I'd not passed security. - (For the membrs and readers here, I assure you all that i know my full name, namely cause it happens to be mine. I'm also pretty sure I know my Date of Birth and lastly my mother's maiden name has been same name for all 37 years I've Known her.). The 4th time and different host later I gave same security answer as I had to Carly and, like magic, straight through security. !!
FFinally, I have been told several times now that Grace questions were certainly no implying I havd any gambling issues and they apologise if I took it that way. Well, again, of that is true then my question is this: Why am I told more than once now that both suspended accounts can and will be reopend to me but only after I agree to speak with your social responsibility team? If you most certainly were not implying anything, what's the nature of your specified teams phoning me and the reasons you have for Insisting on the acct being reopened only after I agree to speak to the SR team?
II have to go now as I've got the chat log, email screen shots etc u juSt need to edit out the personal details / answers to security questions. Soon as I've done this I'll return to attach them within an hour. Meanwhile, any rep from Virgin games wish to post them, please do so.
So, I jump on Virgin chat and ask the agent could I be considered for a £10 gesture bonus and was not simply refused but along with it came several questions which can leave no doubt as to the implied assertion: Obvious, I have issues with gambling! They may as well have just called me an out of control addict.
This agent then informed me she was locking not just my Virgin Games acct, but my Monopoly acct, too.
Just today I've had another email saying they by no means intend to keep them locked and will be reopened and all I need do is speak first to their social responsibility team. In other words, allow them to interrogate me (I am told that I have to answer some questions) via Tel. and my accts pwill be unlocked. To to say I am offended is an absolute understatement and I don't want Accounts reopened. I will never let them insult me like that again just because I asked for A tenner gesture bonus.
Much appreciated, A
A decade I've been with virgin, and no issue before with this Brand, nor any other for that matter. Virgin did not intercede when I was depositing my own money and playing, there was no hint of a concern. My accts were suspended and my play questioned only after I reqested a gesture cred.
Agent Grace in chat admitted after ten mins of back and Forth that, indeed, she can credit And/Or give bonuses after initially denying she was able to say she can & does do, but at her discression. Naturally, I asked in that case then, she is just choosing not to give me the tenner as the gesture, no? She answered me saying, and I quote: "Yes, you are Correct, I am."
I emailed Carly D after she claimed I'd failed to pass security, The unchanged transcript is below:
"Yes Carly, it's me. Can you now please answer my question instead of insinuating I have a compulsive gambling disorder. That's very offensive Carly to imply simply because a loyal customer has requested a bonus?" (End of email).
I did attempt to communicate wifh several agents from Hayden to Paul & Carly, the last of which claimed I had failed to pass security not Once, not twice even, but three times! In doing this it served to allow her to justify why it was she refused to even talk to me, citing instead I'd not passed security. - (For the membrs and readers here, I assure you all that i know my full name, namely cause it happens to be mine. I'm also pretty sure I know my Date of Birth and lastly my mother's maiden name has been same name for all 37 years I've Known her.). The 4th time and different host later I gave same security answer as I had to Carly and, like magic, straight through security. !!
FFinally, I have been told several times now that Grace questions were certainly no implying I havd any gambling issues and they apologise if I took it that way. Well, again, of that is true then my question is this: Why am I told more than once now that both suspended accounts can and will be reopend to me but only after I agree to speak with your social responsibility team? If you most certainly were not implying anything, what's the nature of your specified teams phoning me and the reasons you have for Insisting on the acct being reopened only after I agree to speak to the SR team?
II have to go now as I've got the chat log, email screen shots etc u juSt need to edit out the personal details / answers to security questions. Soon as I've done this I'll return to attach them within an hour. Meanwhile, any rep from Virgin games wish to post them, please do so.