Hi I hope everybody have a good Xmas.
I've been playing on 21casino for a while now and I just happened to be in a winning position for the 2nd time. I made a $2000 Withdraw and even went on live chat to get confirmation that everything would be fine. I was confirmed that I would receive my withdraw within 24 hrs.
24 hours have arrived and nothing so I went back on chat and was told the 2000 would be refunded back into my account. I emailed the loyalty department and was told skrill had technical problems, and I should set another withdraw method.
Technical problems again? I don't think so, I manage to withdraw to skrill on other casinos and I also have contacted skrill before and they said my skrill account is fine.
I do not wish to choose another withdraw method, I chose skrill and put up with their ridiculous fees for those reasons. It is stated that withdraw would be the same method as deposits, so if they are able to accept my deposits via skrill I'm expecting my withdraw with skrill. If they cannot keep good with there own terms and conditons than refund all the money that I have deposited with skrill?
I've been playing on 21casino for a while now and I just happened to be in a winning position for the 2nd time. I made a $2000 Withdraw and even went on live chat to get confirmation that everything would be fine. I was confirmed that I would receive my withdraw within 24 hrs.
24 hours have arrived and nothing so I went back on chat and was told the 2000 would be refunded back into my account. I emailed the loyalty department and was told skrill had technical problems, and I should set another withdraw method.
Technical problems again? I don't think so, I manage to withdraw to skrill on other casinos and I also have contacted skrill before and they said my skrill account is fine.
I do not wish to choose another withdraw method, I chose skrill and put up with their ridiculous fees for those reasons. It is stated that withdraw would be the same method as deposits, so if they are able to accept my deposits via skrill I'm expecting my withdraw with skrill. If they cannot keep good with there own terms and conditons than refund all the money that I have deposited with skrill?