slotsofvegas
Member
Apart from the constant drop out or video bug with play n go games on mobile version. I absolute disgusted with there loyalty department.
I sent them email concerning the issues I had with a screen capture clip. It's been over 1 week now and I have not have any response from them at all.
I also had finally been in a winning situation and made a withdraw. I went on live help and also email loyalty to ask them to process the withdraw quicker (apparently that's one of their many benefit of being part of there loyalty group).
But nope nothing got done, not even a response from any departments. I even hopped on live chat again and they said yes they have msg the department. And nothing again.
Mind you I only play on 21casino after reading on forums of there fast payment time.
This is what I got from their email confirmation of the withdraw.
"The withdrawal will stay pending for approximately 2 days; during which time you have the option to reverse your withdrawal; upon reversal, funds will be returned to your playing account immediately.
Once your withdrawal has been approved by the accounts department and moved from pending to accepted. If withdrawing to a wallet, in most cases the funds will reflect immediately but can take up to 24 hours. Should you withdraw to your bank account or credit card, withdrawals typically reflect within the first 2 business days, but can take up to 5 business days to reflect depending on your bank's processing facilities."
The withdraw will stay pending for 2 days? Are they purposely doing that?
Compare to other casinos that have lightning fast payment, what's going on with 21casino?
I sent them email concerning the issues I had with a screen capture clip. It's been over 1 week now and I have not have any response from them at all.
I also had finally been in a winning situation and made a withdraw. I went on live help and also email loyalty to ask them to process the withdraw quicker (apparently that's one of their many benefit of being part of there loyalty group).
But nope nothing got done, not even a response from any departments. I even hopped on live chat again and they said yes they have msg the department. And nothing again.
Mind you I only play on 21casino after reading on forums of there fast payment time.
This is what I got from their email confirmation of the withdraw.
"The withdrawal will stay pending for approximately 2 days; during which time you have the option to reverse your withdrawal; upon reversal, funds will be returned to your playing account immediately.
Once your withdrawal has been approved by the accounts department and moved from pending to accepted. If withdrawing to a wallet, in most cases the funds will reflect immediately but can take up to 24 hours. Should you withdraw to your bank account or credit card, withdrawals typically reflect within the first 2 business days, but can take up to 5 business days to reflect depending on your bank's processing facilities."
The withdraw will stay pending for 2 days? Are they purposely doing that?
Compare to other casinos that have lightning fast payment, what's going on with 21casino?