Energy Casino withdrawal times?

[easybet]

Hi All

Does anybody still use energy?

I have been using them for years and years (UK) and just made my first very small withdrawal in ages and have been told it will take 3 business days for the payments team to even look at it let alone send it.

Is this normal? In the past I thought they were super fast and I am used to getting withdrawals in seconds these days elsewhere..

On the review here it says 'fast withdrawals' 'weekend withdrawals' and '13-23 hrs cashout time' all of which are not what they emailed me :/

 

[betfox]

Hi Guys,

First of all, apologies for the delays in getting back to you regarding this post.

Secondly, I'd like to address "been told it will take 3 business days", when our Customer Service Agents say this, they don't mean it in the way that certain casinos leave WDs pending there literally not being looked at until the 3rd day passes, what they mean is that it can take up to 3 working days for it to be processed from our end.

Reason being, it's in a queue and older withdrawals get priority over new ones. And also, just to be clear, we also process withdrawals from our end during the weekends, trust me our payments team almost never goes home. And just a tiny reminder here, that while E-wallet payments do get received by customers during the weekend, "traditional" methods such as Card and Bank Transfer rely on the customer's bank too, so it's unlikely to be received on a Saturday or Sunday.

In continuation with the last point, unfortunately and admittedly our times have shot up a bit due to the ever increasing amount of Withdrawals coming in and the ever decreasing amount of people that are available per shift. Keep in mind that the current situation has hit everyone hard, some of our amazing employees are stuck in their home countries, others are still adjusting to the remote working life (hey, I myself find it extremely hard to concentrate when I'm working from home), and other tasks haven't stopped being performed.

However I will bring this up to our Head of Payments in the hope that he can look into finding ways to make this quicker and simpler for everyone.