The last promo was "Get a 50% up to 2BTC + 100 Free Spin bonus when you try this bonus" "Use the FJ50500 bonus code". It says nothing about the free spins being Pragmatic which I can't even access normally as a U.S. Player. So after the deposit I waited a day to find out I wasn't eligible. Why I can spend the money and then be told to trick the system by chat because they could issue a different provider free spins, can only mean greed. I did win once and they had me post a good review here but I was reluctant because my first experience was this dialogue:
Me: "Mobile is limited, so when I eagerly pressed the play button on my email for the bonus and 100 spins, the option to enter the code is far from easy. I then contacted support as it says to do for free spins and "Carrie" was just as dry and unhelpful as yesterday, stating I need to enter the code before depositing. I went to withdraw and saw another code was activated and asked for details that I didn't get. She just stated the rules of the email bonus which is not the same as the email. There is no minimum on the email, in fact it says ANY amount for free spins. It also does not say I have to play through the wager amount on Game Art and the contact CS for spins as she stated in chat."
I sent them a screen print of the ad
They replied with: "First of all we would like to inform you, that FortuneJack has many years of experience, is well-known in different forums and has many loyal members. There are different secure certificates, that you can see on our website. So, according to all of this, I can assure you that FortuneJack is trustworthy online casino.
Secondly, we are sorry, that you had negative experience, although, there are some rules, that should be followed up.
There is stated in the offer to contact Customer Support Agent regarding Free Spins and getting additional information. Please, understand, that it is impossible to state each detail in the advertisement. However, there is suggested to contact Friendly Customer Support and they are anytime happy to assist you, answer your questions and provide additional information, that is essential for this or that issue."
This was a lot of wasted time to result in annoyance and loss of trust. Just trying to save someone time when researching honest casino options. The one good thing was that the chat operation seems to be a bit improved and more prompt since Jan.
Me: "Mobile is limited, so when I eagerly pressed the play button on my email for the bonus and 100 spins, the option to enter the code is far from easy. I then contacted support as it says to do for free spins and "Carrie" was just as dry and unhelpful as yesterday, stating I need to enter the code before depositing. I went to withdraw and saw another code was activated and asked for details that I didn't get. She just stated the rules of the email bonus which is not the same as the email. There is no minimum on the email, in fact it says ANY amount for free spins. It also does not say I have to play through the wager amount on Game Art and the contact CS for spins as she stated in chat."
I sent them a screen print of the ad
They replied with: "First of all we would like to inform you, that FortuneJack has many years of experience, is well-known in different forums and has many loyal members. There are different secure certificates, that you can see on our website. So, according to all of this, I can assure you that FortuneJack is trustworthy online casino.
Secondly, we are sorry, that you had negative experience, although, there are some rules, that should be followed up.
There is stated in the offer to contact Customer Support Agent regarding Free Spins and getting additional information. Please, understand, that it is impossible to state each detail in the advertisement. However, there is suggested to contact Friendly Customer Support and they are anytime happy to assist you, answer your questions and provide additional information, that is essential for this or that issue."
This was a lot of wasted time to result in annoyance and loss of trust. Just trying to save someone time when researching honest casino options. The one good thing was that the chat operation seems to be a bit improved and more prompt since Jan.
