Hello,
I submitted a PAB for this issue, and I apologise for posting on the forum. Due to the fact that I submitted a PAB, I can not provide a lot of details, but I am so stressed it is driving me crazy.
The casino is failing to give any updates on the issue and keeps telling me to wait. Basically I had deposited over 20k to an online casino where my account was verified. I then lost a fairly big amount from the deposit, and my account was then restricted. I talked with the casino reps over the phone to confirm that I am comfortable with the deposits, and was then requested a SoW. I submitted the SoW, and to my surprise even though it was accepted, my account is till restricted. I submitted additional documents I wasn't even asked for just to prove where the funds originate from, account still restricted. I went on to process and withdrawal for the remaining amount ( just over 16k ), and its not being processed.
I keep being told to wait until an unknown department does I don't know what review, and due to this they are holding my money. I don't recall having any bonuses. I am at a loss, so clearly my wagering style isn't to my advantage. I am just so stressed out because I no longer trust this company and it can't even provide me with a time frame.
Please let me know if I was wrong in posting with the PAB submitted, and I will stop posting, but I am so stressed by this I need to talk through this.
I submitted a PAB for this issue, and I apologise for posting on the forum. Due to the fact that I submitted a PAB, I can not provide a lot of details, but I am so stressed it is driving me crazy.
The casino is failing to give any updates on the issue and keeps telling me to wait. Basically I had deposited over 20k to an online casino where my account was verified. I then lost a fairly big amount from the deposit, and my account was then restricted. I talked with the casino reps over the phone to confirm that I am comfortable with the deposits, and was then requested a SoW. I submitted the SoW, and to my surprise even though it was accepted, my account is till restricted. I submitted additional documents I wasn't even asked for just to prove where the funds originate from, account still restricted. I went on to process and withdrawal for the remaining amount ( just over 16k ), and its not being processed.
I keep being told to wait until an unknown department does I don't know what review, and due to this they are holding my money. I don't recall having any bonuses. I am at a loss, so clearly my wagering style isn't to my advantage. I am just so stressed out because I no longer trust this company and it can't even provide me with a time frame.
Please let me know if I was wrong in posting with the PAB submitted, and I will stop posting, but I am so stressed by this I need to talk through this.