galsportwin
Jr. Member
For some time I played slots in MrVegas. After having achieved "All the trophies" normally a spin on the Wheel of Jackpots is credited. I failed to receive those rewards in two occasions and adressed that issue to the support in live chat. It is obviously a mistake on the casinos end but nobody showed any interest to get that straight. After a dozen "rest assured ....relevant department" canned BS answers three weeks later I received an email from the support saying that the Wheel of Jackpot spins are randomly issued, the case is concluded and they will not discuss the matter further. The disputed value (50 or 100 FS) is too small to file a complaint, but can a casino simply ignore a players request and brush the player off just like that? Any input would be appreciated.