vivarobetam
Jr. Member
Due to the coronavirus I spend a lot of time and dough on online casinos. A casino where I had deposited more than 30k told me they closed my so-called second account as they did not allow multiple accounts.
It started off like this. 4 days ago I tried to log into my account but to no avail several times as I could not pass 'I am not a robot' validation. This never happened to me in the past. Eager to play, I noticed another link where I could login via facebook or google. Facebook failed but google succeeded and I started playing immediately making 2 deposits in total. All that time I thought I was playing with my existing account as there was no request for me to register any personal details. I lost my first deposit and won some money on my second when I suddenly noticed on playing SWEET ALCHEMY that my earlier accrued treasure chest money had disappeared. I asked live chat why and he said I was using a new account and told me I can only choose to use this account but not both. Afterwards he promised to ask the security team to look into this. As I got no reply after 2 days I wrote to them and found that the second account(the one with money in it) was locked for contravening their term of opening multiple accounts. I never registered for a second account and took no bonuses but my plea fell on deaf ears and they said my money will be confiscated whether I liked it or not. I had written to them telling them to debate this at casinomeister but they havent responded yet. If they dont do so by Monday I shall name them here. Thoughts anyone?
It started off like this. 4 days ago I tried to log into my account but to no avail several times as I could not pass 'I am not a robot' validation. This never happened to me in the past. Eager to play, I noticed another link where I could login via facebook or google. Facebook failed but google succeeded and I started playing immediately making 2 deposits in total. All that time I thought I was playing with my existing account as there was no request for me to register any personal details. I lost my first deposit and won some money on my second when I suddenly noticed on playing SWEET ALCHEMY that my earlier accrued treasure chest money had disappeared. I asked live chat why and he said I was using a new account and told me I can only choose to use this account but not both. Afterwards he promised to ask the security team to look into this. As I got no reply after 2 days I wrote to them and found that the second account(the one with money in it) was locked for contravening their term of opening multiple accounts. I never registered for a second account and took no bonuses but my plea fell on deaf ears and they said my money will be confiscated whether I liked it or not. I had written to them telling them to debate this at casinomeister but they havent responded yet. If they dont do so by Monday I shall name them here. Thoughts anyone?