RIZK - Comically Awful Customer Support

tony

Full Member
Pragmatic Play slots don't launch for me in real money mode at Rizk, they've definitely worked in the past but at some point this has changed and I now get a 'not available in your jurisdiction' message. I can still play them fine at Unibet, and they launch for me at VS OK (not that I'd actually play them there).

Obviously it's an Isle of Man thing as I'll be hitting their site from an IOM IP and they've got a flag set wrong or something.

Since I was feeling brave/stupid (delete as appropriate), I decided to raise this with their CS via email. (The same CS who managed to turn an enquiry about a PnG slot being released with a lower RTP at Rizk into an RG issue.)

On the one hand they got back to me quite quickly, on the other hand there's something of a disconnect between my question and their response.

I'll do my best to bridge this gap with my reply but if the rep could help that'd be super.
 
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