Some years back I closed of my Unibet account. Have started playing again earlier this year. Wrote to CS on Unibet and had a call with them to discuss resposbile gaming /deposit limits etc - which is fine. Then had an email Sunday say account would be open again after 24 hour cool off period. Again fine.
Then was told this was not the case as the RG team need to check my account reopening. Again fine understood. Heard nothing further.
Today after sending a follow up got an email saying account unblocked but deposits not allowed yet as my daily limits I requested were too high.
Account though remains blocked and password reset does not work. Even though I was told it was. Twice I asked cs to confirm if the account itself was unblocked and twice the question was not answered. I have had to lower to my daily depo limits (welcome to UK gambling 2021) and now awaiting RG to yet again check this being told they will get back to me in due course.
I fully get Casinos have to adhere to strict rules now about RG - but god what a process to get an account opened again and seem to be getting told one thing by one person and another thing by someone else. No closer yet to actually even being able to access to my account to update address details etc let alone deposit.
Today it is very painful to try to play in the UK especially when looking to reopen an account. I just wish I could get a clear answer even if its "no we dont want to reopen your account" but still stuck waiting. The only reason I want to play at Unibet are the higher rtps unlike videoslots who seem to be going the other way. Anway Rant over.
Then was told this was not the case as the RG team need to check my account reopening. Again fine understood. Heard nothing further.
Today after sending a follow up got an email saying account unblocked but deposits not allowed yet as my daily limits I requested were too high.
Account though remains blocked and password reset does not work. Even though I was told it was. Twice I asked cs to confirm if the account itself was unblocked and twice the question was not answered. I have had to lower to my daily depo limits (welcome to UK gambling 2021) and now awaiting RG to yet again check this being told they will get back to me in due course.
I fully get Casinos have to adhere to strict rules now about RG - but god what a process to get an account opened again and seem to be getting told one thing by one person and another thing by someone else. No closer yet to actually even being able to access to my account to update address details etc let alone deposit.
Today it is very painful to try to play in the UK especially when looking to reopen an account. I just wish I could get a clear answer even if its "no we dont want to reopen your account" but still stuck waiting. The only reason I want to play at Unibet are the higher rtps unlike videoslots who seem to be going the other way. Anway Rant over.
