Withdrawal verification process

[playnow]

Hi,

I have an issue with an online casino regarding the verification of my account. I always use a MasterCard debit card connected to a full supporter online bank account. Here’s the thing. There is no cardholder name on the card. Yet the casino insists that I need to proof that the card is mine. I sent them a proof of a transaction and my personal information the bank supplies online. Not enough they say. I played with the same card at several casinos and not one had a problem with my nameless card.

Anyone had the same experience?

 

[betfox]

Hi and welcome to the forum. So is it purely an online bank? As opposed to a branch you can visit. Because if it was you could request a letter. Does your name not appear in your account online that is linked to the card that you can take a screenshot of?